How Can We Help?
Whether you need Metbase technical support, have questions about our services, or want to discuss a new project — our team is here to assist.
Support Areas
Metbase Support
Get help with Metbase installation, configuration, data management, reporting, or troubleshooting.
- ·Installation and setup assistance
- ·User account and access management
- ·Data import and CMM integration
- ·Report configuration and templates
- ·Backup and data export
- ·Upgrades and version management
Machining & Inspection Support
Technical questions about our CNC machining, CMM inspection, or engineering services.
- ·Quote and lead time inquiries
- ·Material and process capability questions
- ·Drawing interpretation and DFM
- ·In-process status updates
- ·Quality documentation requests
- ·Non-conformance and corrective action
General Inquiries
Other questions, partnership inquiries, or general information about IIS capabilities.
- ·Company and capability information
- ·Certification and compliance documentation
- ·Partnership and collaboration inquiries
- ·Media and press inquiries
- ·Employment and careers
- ·Facility visit requests
Frequently Asked Questions
What certifications does IIS hold?
IIS is certified to AS9100 Rev D and ISO 9001, and is ITAR registered. All inspection equipment is calibrated to NIST-traceable standards.
Can IIS handle ITAR-controlled projects?
Yes. IIS is ITAR registered and has the procedures and controlled-access facilities to handle defense-related technical data and hardware.
What is Metbase and who is it for?
Metbase is IIS's proprietary inspection data management software, developed for precision manufacturers who need to capture, manage, and report CMM and dimensional inspection data. It's designed for aerospace, defense, and industrial quality labs.
Does IIS perform First Article Inspection (FAI)?
Yes. IIS performs AS9102-compliant First Article Inspections with full documentation packages including balloon drawings, dimensional reports, and material certifications.
What materials can IIS machine?
IIS regularly machines a wide range of materials including aluminum, steel, stainless steel, titanium, Inconel, brass, and engineering plastics. Contact us with specific material requirements.
How do I submit a Purchase Order?
Purchase orders can be submitted to PO@iismet.com. Please include your PO number, part number(s), quantities, required ship date, and delivery address.
How long does a typical quote take?
Standard RFQ responses are typically provided within 2–5 business days depending on complexity. Expedited quoting may be available — contact RFQ@iismet.com for urgent requests.
Can IIS support customers outside the Pacific Northwest?
Yes. While IIS is based in Clackamas, Oregon, we serve customers across the United States and can accommodate shipping and logistics for parts and documentation.
Didn't Find Your Answer?
Our engineering team is available to answer specific technical questions. Reach out directly.